Welcome to pureabodelab (accessible at www.pureabodelab.com). These Terms of Service (“Terms”) govern your use of our website and the purchase of our customized on-site domestic cleaning services.
By accessing our website, booking, or purchasing any service from pureabodelab, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.
1. Business & Service Overview
- Scope: pureabodelab provides customized on-site domestic cleaning services for residential clients.
- Non-Physical Service Nature: All sales consist exclusively of customized, on-site service performances and related digital booking coordination. No physical goods or physical tangible items are shipped, and no shipping tracking numbers (logistics tracking numbers) are generated or issued.
- Service Confirmation: Upon completed checkout, service confirmations, cleaning schedules, and service vouchers are transmitted digitally via email to the customer.
2. Billing & Payment Terms
- One-Time Purchase: All purchases on www.pureabodelab.com are one-time purchases. We do not engage in recurring subscriptions, hidden fees, or automatic recurring billing unless explicitly stated and agreed to during booking.
- Payment Processing: All payments are securely processed through our payment processor, Stripe. By completing a booking, you authorize Stripe to charge your designated payment method for the total amount specified at checkout.
- Price Transparency: All prices displayed on our website are payable in full at the time of order placement, with any applicable charges disclosed before purchase.
3. Right of Withdrawal & Immediate Service Commencement
Consumers may have statutory rights to withdraw from distance contracts under applicable consumer protection laws. For customized or scheduled on-site services and digital booking confirmations, the following conditions apply where permitted by law:
- Express Request for Early Service Commencement: By booking a service on pureabodelab and agreeing to these Terms at checkout, you may expressly request and consent to pureabodelab beginning service preparation or performance before the expiration of any applicable statutory withdrawal period.
- Withdrawal Rights: Any limitation or loss of statutory withdrawal rights will apply only where permitted by applicable law and where the required conditions have been met.
- Fully Performed Services: Once the customized on-site cleaning service has been fully performed, withdrawal and refund rights will be determined in accordance with applicable consumer protection laws.
4. Cancellation & Service Rescheduling Policy
- Customer Rescheduling/Cancellation: If you need to cancel or reschedule your cleaning appointment, you must notify us via email at support@pureabodelab.com at least 24 hours prior to the scheduled service time.
- Service Accessibility: The customer is responsible for providing clear access, accurate address details, and necessary utility access (e.g., electricity and running water) at the agreed-upon cleaning location. Failure to provide entry or required access at the scheduled time may affect service fulfillment and refund eligibility, subject to applicable law.
5. Chargeback & Dispute Prevention
We strive for complete customer satisfaction with our customized cleaning services. Because our services are non-physical and customized on-site performances without physical shipment tracking numbers:
- Direct Resolution: In the event of any dissatisfaction or dispute regarding service quality, time, or delivery, we encourage you to contact our customer support first at support@pureabodelab.com so we can attempt to resolve the matter promptly. This does not limit any rights you may have to contact your bank or payment issuer.
- Proof of Fulfillment: Proof of service delivery may include digital booking records, email communications, employee dispatch logs, and completed service checklists verified at the service location.
6. Limitation of Liability
To the maximum extent permitted by applicable law, pureabodelab shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our services or website. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
7. Governing Law & Dispute Resolution
These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by applicable laws and interpreted in accordance with relevant legal principles. Nothing in these Terms affects any mandatory consumer protection rights that apply in the customer’s place of residence.
8. Contact Information
If you have any questions, inquiries, or cancellation requests regarding these Terms of Service, please contact us directly:
- Brand Name: pureabodelab
- Website: www.pureabodelab.com
- Customer Support Email: support@pureabodelab.com
- Brand Address: Río San Ángel 86, Int. 3, Col. Guadalupe Inn, Álvaro Obregón, CDMX, C.P. 01020
- Phone: +52 5510891320