At pureabodelab (accessible at www.pureabodelab.com), we strive to provide exceptional customized on-site domestic cleaning services for residential clients located across Europe. This Refund & Cancellation Policy sets forth the terms regarding order cancellations, rescheduling, refunds, and your statutory rights.
1. Nature of Services & Billing
- One-Time Purchase: All transactions processed on www.pureabodelab.com represent one-time purchases for specific customized cleaning appointments. We do not charge recurring subscriptions or hidden membership fees.
- Non-Physical Service (No Physical Tracking Number): Our services consist exclusively of customized on-site labor and digital scheduling coordination. No physical goods are shipped, and no postal logistics tracking numbers are generated or issued. Service confirmations and dispatch details are delivered electronically via email.
2. Right of Withdrawal & Statutory Waiver (EU Consumer Law)
Under European Union Consumer Protection Law (EU Consumer Rights Directive 2011/83/EU), consumers purchasing services online generally have a 14-day statutory right of withdrawal. However, due to the customized nature and immediate dispatch scheduling of our services:
- Express Request for Immediate Performance: By submitting your order and accepting these terms at checkout, you expressly request and consent that pureabodelab begins digital booking processing and service preparation prior to the end of the 14-day statutory withdrawal period.
- Waiver of Withdrawal Right: Once digital performance or service delivery has commenced (including the digital transmission of service scheduling confirmation or localized dispatch preparation), you expressly acknowledge and agree that you waive your statutory 14-day right of withdrawal/return.
- Fully Rendered Cleaning Services: Once the customized on-site cleaning service has been completed at your designated location, no right of withdrawal, return, or full refund applies under European law.
3. Cancellation & Rescheduling Rules
We understand that schedules can change. Cancellations or rescheduling requests are handled under the following conditions:
- Cancellation More Than 24 Hours Before Appointment: You may cancel or reschedule your cleaning service up to 24 hours prior to the scheduled start time by emailing support@pureabodelab.com. If cancelled in full compliance with this timeline, a full refund will be credited back to your original payment method.
- Cancellation Within 24 Hours of Appointment: Cancellations or modification requests made less than 24 hours prior to the scheduled service time may be subject to a cancellation fee (up to 50% of the service cost) to cover dispatch and scheduling prep costs already incurred.
- Inability to Access Premises: If our cleaning crew arrives at the scheduled location at the agreed time but is unable to access the property (e.g., incorrect address, missing entry codes, or client unavailable), the appointment will be deemed fulfilled, and no refund will be issued.
4. Refund Processing
- Eligible Refunds: Approved refunds resulting from timely cancellations or service issues verified by our team will be processed directly to the original payment method used during checkout via Stripe.
- Processing Timeframe: Once approved, refunds typically take 5 to 10 business days to reflect on your bank or credit card statement, depending on your financial institution’s processing cycles.
5. Dispute & Chargeback Prevention
Because our customized cleaning services do not issue physical shipping tracking numbers, our proof of fulfillment consists of digital booking receipts, timestamped communication logs, and verified on-site dispatch records.
If you encounter any issues with the quality of your cleaning or have questions regarding your transaction, please contact us directly at support@pureabodelab.com. We are committed to resolving your concerns promptly and fairly before you initiate a dispute or chargeback with your card issuer.
6. Contact Us
For any cancellation, refund, or service quality inquiries, please contact our support team:
- Brand Name: pureabodelab
- Website: www.pureabodelab.com
- Customer Support Email: support@pureabodelab.com