Welcome to pureabodelab (accessible at www.pureabodelab.com). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and book our customized on-site domestic cleaning services across Europe.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
1. Data Controller Information
For the purposes of applicable data protection laws, including the European Union General Data Protection Regulation (GDPR), the data controller responsible for your personal data is:
- Brand Name / Data Controller: pureabodelab
- Official Website: www.pureabodelab.com
- Contact Email: support@pureabodelab.com
2. Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Personally identifiable information, such as your name, email address, residential address in Europe, and phone number, that you voluntarily give to us when you register on the site, book a cleaning service, or contact us.
- Transaction & Payment Data: Financial and transaction data processed securely via our payment processor.
- Derivative Data: Information automatically collected by our servers when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:
- Facilitate and manage your customized on-site cleaning service bookings.
- Process your payments securely and efficiently.
- Email you regarding your account, bookings, or service updates.
- Respond to customer service inquiries and support requests.
- Comply with legal, tax, and regulatory obligations under European law.
4. Payment Processing via Stripe
To ensure safe and secure online transactions, we use Stripe as our primary payment processing service provider. When you make a purchase on www.pureabodelab.com, your payment details (such as credit/debit card information) are collected and processed directly by Stripe.
- Stripe’s Role: Stripe acts as an independent data controller/processor regarding your payment information.
- Data Handling: Stripe collects, uses, and processes your payment data in accordance with its own privacy policy and strict global security standards (PCI-DSS compliance). We do not store full credit card numbers or sensitive financial authentication credentials on our own servers.
- You can review Stripe’s privacy policy directly on their official website to understand how they handle your financial data.
5. Data Retention Period
In compliance with European data protection regulations and applicable tax, commercial, and financial record-keeping laws:
- Account and Booking Data: We retain your personal and booking profile data for as long as your account is active or as needed to provide you with services.
- Transaction and Invoicing Records: Financial transactions, payment records, and associated invoice details processed via Stripe are retained for 7 years (or the legally mandated statutory period under applicable European accounting and tax regulations) to comply with legal, tax, and auditing requirements.
- Inquiry Support Data: Customer support emails and communications are retained for 2 years following the closure of the inquiry to ensure quality assurance and resolve potential follow-up service matters.
- Once the applicable retention periods expire, your personal data is securely deleted, anonymized, or securely archived where legal obligations require.
6. Your Rights Under GDPR
If you are located in Europe, you have certain data protection rights under the GDPR, including:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions (“right to be forgotten”).
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- The Right to Object: You have the right to object to our processing of your personal data under certain conditions.