At pureabodelab (accessible at www.pureabodelab.com), we strive to provide exceptional customized on-site domestic cleaning services for residential clients. This Refund & Cancellation Policy sets forth the terms regarding order cancellations, rescheduling, refunds, and your statutory rights.
1. Nature of Services & Billing
- One-Time Purchase: All transactions processed on www.pureabodelab.com represent one-time purchases for specific customized cleaning appointments. We do not charge recurring subscriptions or hidden membership fees.
- Non-Physical Service (No Physical Tracking Number): Our services consist exclusively of customized on-site labor and digital scheduling coordination. No physical goods are shipped, and no postal logistics tracking numbers are generated or issued. Service confirmations and dispatch details are delivered electronically via email.
2. Right of Withdrawal & Statutory Rights
Under applicable consumer protection laws, consumers purchasing services online may have a statutory right of withdrawal. The following conditions apply subject to applicable law:
- Express Request for Early Performance: By submitting your order and accepting these terms at checkout, you may expressly request and consent that pureabodelab begins digital booking processing and service preparation before the end of any applicable statutory withdrawal period.
- Withdrawal Rights: Any limitation or loss of statutory withdrawal rights applies only where permitted by applicable law and where the required conditions have been met.
- Fully Rendered Cleaning Services: Once the customized on-site cleaning service has been completed at your designated location, withdrawal and refund rights will be determined in accordance with applicable consumer protection laws.
3. Cancellation & Rescheduling Rules
We understand that schedules can change. Cancellations or rescheduling requests are handled under the following conditions:
- Cancellation More Than 24 Hours Before Appointment: You may cancel or reschedule your cleaning service by emailing support@pureabodelab.com at least 24 hours before the scheduled start time. If cancelled in full compliance with this timeline, a full refund will be credited back to your original payment method.
- Cancellation Within 24 Hours of Appointment: Cancellations or modification requests made less than 24 hours prior to the scheduled service time may be subject to a cancellation fee (up to 50% of the service cost) to cover dispatch and scheduling preparation costs already incurred, where permitted by applicable law.
- Inability to Access Premises: If our cleaning crew arrives at the scheduled location at the agreed time but is unable to access the property (e.g., incorrect address, missing entry codes, or client unavailable), this may affect service fulfillment and refund eligibility, subject to applicable law.
4. Refund Processing
- Eligible Refunds: Approved refunds resulting from timely cancellations or service issues verified by our team will be processed directly to the original payment method used during checkout via Stripe.
- Processing Timeframe: Once approved, refunds typically take 5 to 10 business days to reflect on your bank or credit card statement, depending on your financial institution’s processing cycles.
5. Dispute & Chargeback Prevention
Because our customized cleaning services do not issue physical shipping tracking numbers, our proof of fulfillment may include digital booking receipts, timestamped communication logs, and verified on-site dispatch records.
If you encounter any issues with the quality of your cleaning or have questions regarding your transaction, please contact us directly at support@pureabodelab.com. We are committed to resolving your concerns promptly and fairly. This does not limit your right to contact your card issuer or initiate a payment dispute.
6. Contact Us
For any cancellation, refund, or service quality inquiries, please contact our support team:
- Brand Name: pureabodelab
- Website: www.pureabodelab.com
- Customer Support Email: support@pureabodelab.com
- Brand Address: Río San Ángel 86, Int. 3, Col. Guadalupe Inn, Álvaro Obregón, CDMX, C.P. 01020
- Phone: +52 5510891320